UX Research

What people say and what they do are two different things / Jacob Nielsen.

What value does UX research provide?

Prevent, not cure - it's the same with User Experience research. UX research protects Product Owners from wrong decisions. They allow to discover a new need or find another application. They prevent unnecessary expenses. Thanks to research, you will discover a new direction for product development.

Tworzymy produkty cyfrowe dla:
ux research - in-depth interview
In-depth interview with expert - Douglas Reichgott, Director of Research at Tufts Medical Center, Boston

UX Research. What We Offer

UX Research will help you design your product better and increase conversions. The Story combines experience in UX Design with experience in research. We only provide evidence-based UX.

ux research - Traffic analysis

Traffic Analysis

UX research allows you to determine the scale of interest in your product or service in particular market segments.
ux research - benchmarking

Interface Benchmarking

Instead of auditing ourselves, we audit the competition. As a result of UX research, we get an overview of the best solutions for particular digital product use cases.
UX Audit - ux research method

UX Audit

We perform UX audits for B2B websites, E-Commerce, shopping paths, mobile, and web applications.
usability tests

Usability Testing

We conduct tests of a prototype or an existing web app, and mobile application. User tests allow us to diagnose defective elements. You will find out which functionalities are incomprehensible, unintuitive, difficult and inconvenient for users.

HumanBehindEveryNumber Foundation

Service Design and UX in clinical trials

HumanBehindEveryNumber is a Service Design and UX research project conducted for KCR in Boston, Berlin, Sofia, Kyiv, and Warsaw. Take a look at the future of clinical trials and the experience of patients.

UX Design Service Design Python AWS

Life Science

Case study

Warsaw Tourist Office

UX in Warsaw: A survey of tourists' experience

A set of solutions designed to improve the experience of foreign tourists visiting Warsaw.

UX Research Usability Testing In-Depth Interviews

Tourism + Places

Case study


UX examination of a patient diary

How to design a patient diary that will be used in 8 countries? We have designed it using UX tests.

UX Research Usability Testing

Life Science

Case study


For whom is User Experience Research?

Business Owner
Team Leader

User Experience Research. Why us?

The results of our projects produce tangible results for our clients.
We have completed UX research projects in 6 countries: Poland, Ukraine, Bulgaria, Germany, UK, USA.
We carried out research projects on sensitive topics.


How long does UX research take?
It is impossible to determine the duration of research without knowing the scope of it, the number of respondents, or the research method, which we select individually for the specific research objective. However, thanks to our rich experience we are able to precisely determine the research schedule after getting to know the details. We invite you to contact us.
How much does UX research cost?
It is difficult to determine the price of UX research without knowing the scope of work required for a particular study, the number of respondents, and other guidelines. However, if we know these variables, we are able to determine an accurate cost estimate. Feel free to contact us for a free quote.


Over the past four years, we have received numerous honors and awards - Awwwards, PGDA, iF. We remain the only Polish company awarded the iF Design Award for Service Design and UX. We are a member of Red Dot Network, Polish STGU, IT working groups in industry associations.

Our awards
awards for The Story UX agency

What can our company do to better serve your needs?

We are a full-service UX agency and software company. We design and develop. We provide a full production cycle and guarantee support and product development in accordance with the client's requirements.


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