Service

Service Design

Design a new service with us or improve an existing one.

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Product and process development problems can be defined as the performance gap between your current state and your ideal state.

We can optimize and automate the processes necessary to provide a product or service that is more desirable for customers and intuitive for the owner. We are the only company in Poland which has received the prestigious iF Design Award for Service Design and UX.

 

Together with our client, we work on improving competitiveness and optimizing the service based on the techniques and methods of Service Design and Lean Management. Service Blueprint is our favorite tool, as it allows us to plan the customer path, identify the processes that comprise the service, find bottlenecks and specify a time frame for implementation. 

 


Testing

Testing

Research gives the service a chance to exceed customer expectations and become difficult to copy by competitors.
Involvement of stakeholders

Involvement of stakeholders

Properly coordinated processes allow you to provide a service and evoke specific emotions in customers.
Service blueprint development

Service blueprint development

Visualizing the entire process, including bottlenecks and timing will allow the team to work together to solve problems.
Creating a map of improvements

Creating a map of improvements

Blueprint allows you to see the process from a new perspective and consider ways to improve. Ideas for improvement are tested using a prototype.
Prototyping a better service

Prototyping a better service

The customer experience is influenced by three factors - emotions, trust and a sense of control. The prototype should include each of them
Implementation guidelines

Implementation guidelines

A team that understands the necessity of change, as well as the methods and procedures that can transform a design into a functioning service.

Design a better service with us


Our Service Design portfolio

Service Design

Service Design and UX in clinical trials

#HumanBehindEveryNumber is a Service Design project carried out on behalf of KCR. The goal was to learn about the experiences of patients participating in clinical trials and to look at clinical trials as a service that can be improved.

Service Design

Designing processes in a startup

Service delivery and customer service processes are a key aspect of the operation of any business. We designed and optimized processes in the service offered to local governments in the SaaS model - Nacoidamojepieniadze.pl.


  • 5 designed services
  • iF Design Award received for Service Design and UX
  • 50+ facilitations and workshops carried out
  • 5 countries (Poland, Ukraine, Bulgaria, Germany, USA)
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